Contact
Center Solution
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Traditional
Contact center
Proprietary hardware server with agent based licensing and limited scalability options, overtly complex architecture with little focus on agent productivity and quality of service.
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Unified
Contact center
A flexible service with concurrent call base licensing with focus on automation, allowing for seamless interaction with CRM solutions. Giving businesses the needed edge for enhanced client servicing.
Our value offering for
Your organization
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Service Goal Definitions
Define your business servicing goals with contact center rules. This would allow to control caller journey at a granular scale for the best results. Choose from the option of cloud and on-premise delivery structure based on your business model to the maximum flexibility.
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Agent Goal Definition
Deploy 'Follow The Sun' model coupled with virtual office implementation from a centralized infrastructure. Optimize infrastructure footprint and offer best of the service with identified skilled personnel.
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Supervisor Definition
Manage and monitor agent productivity with clutter free interface. Access your contact center from anywhere, giving you the ability for 360 degree coverage. With inbuilt call recording, you can now review agent conversations without the use of the highly priced call and voice loggers.
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SLA Definition & Callbacks
Automatic schedule call backs and retain caller position for those long waiting queues to improve SLAs.Monitor and define SLAs for individual queue for maximum efficiency.
About Us
VoipHorizon is an information technology services firm, specializing in managed collaboration services for unified communications and contact centers.
  • The company headquarters is based out of Bangalore, India.
  • VoipHorizon key focus has been to automate unified communications and contact center technology towards the future of converged architecture.
  • Outset in the year 2014, the company has amassed a cumulative experience of over 50 years.
  • With the experience gained, VoipHorizon has helped business to get a head start with Digital Transformation, optimizing costs and technology upkeep.
  • Innovation with consistent performance, are the foundation to VoipHorizon working.
  • Key enterprise partnership works in tandem with organization's core business, and help deliver network services and hardware product line for every business case. VoipHorizon is a one stop shop for your entire office business communication.
  • VoipHorizon intends to expand in business technologies for voice solutions, automation and IoT trends for the foreseeable future. In recent history VoipHorizon has acquired key partnerships to deliver competitive and scalable solutions.
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Few Facts About
VoipHorizon
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Founded
in 2014
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Headquarters in
Bangalore, India
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Privately owned
& self-funded
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Offices in
Bangalore & New Delhi
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Providing service to
organization across the globe
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Leaders in innovative
solutions & professional services
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Accredited 3CX PLATINUM PARTNERS
with 12 years of global communications services delivery and management
Get in touch with
VoipHorizon
 

Brigade IRV Centre
Nallurhalli Rd, Whitefield,
Bengaluru, Karnataka 560066

 
+91 9071787118
 

VoipCare1@VoipHorizon.in